Frequently Asked Questions (FAQ)
🛒 Orders & Shipping
Q: Where do you ship from?
A: We ship from our fulfillment centers located in Asia.
Q: How long does delivery take?
A: Shipping times vary by destination:
- USA & Canada: 6–10 business days
- UK & Europe: 5–9 business days
- Australia & NZ: 7–12 business days
- Rest of the world: 10–15 business days
Tracking is provided with every order.
Q: How much does shipping cost?
A: We offer free shipping for qualifying orders. Shipping fees (if any) are calculated at checkout and depend on your location and selected quantity.
Q: How can I track my order?
A: You can track your order at any time on our Track My Order page using your tracking number.
💬 Product Questions
Q: Do Smart-Filters™ remove all harmful substances from cigarettes?
A: No filter can remove all toxins. Smart-Filters™ are designed to reduce tar and other impurities while maintaining airflow. They offer a harm reduction approach, not a guarantee of health safety.
Q: Can the patches or magnets help me quit smoking completely?
A: Results may vary. Our natural aids support the process, but quitting requires commitment. These tools are designed to reduce cravings and make the transition easier.
Q: Are your products safe to use?
A: Yes, our products are made with non-toxic, natural ingredients or materials. If you have medical conditions or are pregnant, consult your healthcare provider before use.
Q: Are the acupressure magnets reusable?
A: Yes! Simply clean and store them properly after each use. They're designed for multiple applications.
🔁 Returns & Refunds
Q: What is your return policy?
A: You may return unopened items within 30 days of delivery. Please visit our Return Policy page for full instructions.
Q: What if my product is damaged or missing?
A: Contact us within 7 days of delivery at contact@stay-free-shop.com with your order number and photo evidence. We’ll gladly replace or refund any eligible items.
Q: How do I request a refund?
A: Please email us with your order number and reason for return. Once approved, refunds are issued to the original payment method within 5–10 business days.
💳 Payments & Checkout
Q: What payment methods do you accept?
A: We accept major credit cards, PayPal, Google Pay, Apple Pay, and other secure options.
Q: Is my payment information secure?
A: Yes. We use SSL encryption and secure checkout to protect your data. Your payment details are never stored.
📩 Contact & Support
Q: How can I reach you?
A: You can reach us at contact@stay-free-shop.com or through the Contact Us page. We typically respond within 24 hours (Monday–Friday).
Q: Do you offer customer support in other languages?
A: We primarily offer support in English, but we do our best to assist customers in French and Spanish when possible.
🧠 Still Have Questions?
Feel free to reach out to us any time. We're here to help you stay free — one breath at a time.